Return policy

Return & Refund Policy

Thank you for shopping at Zenglow! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

• Eligibility for Returns:
  You can return most items within 5 days of receiving your order for a full refund or store credit. To be eligible for a return, the item must be unused and in the same condition that you received it, with the original packaging intact.

• Non-returnable Items:
  Some items are non-returnable, including:

  • Personalized or custom-made products
  • Gift cards
  • Items marked as "final sale" or "non-returnable"

• Return Process:
  To initiate a return, please contact us at [zenreturns5@gmail.com] with your order number and details of the item you wish to return. We will provide you with a return authorization and instructions on how to send your item back.

Refunds

• Refund Process:
  Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund to your original payment method within 7-10 business days.

• Shipping Costs:
  Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to a defective or damaged item.

Exchanges

• Damaged or Defective Items:
  If you received a damaged or defective item, please contact us immediately at [zenreturns5@gmail.com]. We will offer an exchange or full refund for defective products.

• How to Contact Us

If you have any questions about returns or refunds, please contact us at:
Email: [zenreturns5@gmail.com]
Phone: [+92 339 4160615]

We appreciate your business and look forward to serving you again!